GenAI MultiDesk
AI-powered centralized issue analytics & summarization for multiple ticketing tools.
Product Description
GenAI MultiDesk is an AI-powered integrated issue tracking solution for summarization and analytics. It connects with multiple ticketing tools like Jira, ServiceNow, Zendesk, Freshdesk, and more, to provide centralized insights and streamlined resolution workflows.
Key Features
- Unified interface for multiple ticketing systems
- AI-based issue summarization and priority insights
- Cross-platform analytics and reporting
- Real-time sentiment and escalation tracking
Benefits
- Reduce time to resolution with smart summaries
- Gain centralized control over disparate tools
- Improve support efficiency with actionable insights
Common Applications
Cross-Tool Issue Insights
Aggregate and visualize data from Jira, Zendesk, Freshdesk, and more in one place.
AI-Powered Summarization
Summarize long issue threads instantly and identify the root cause.
Real-Time Escalation Tracking
Stay informed about priority tickets and unresolved issues across platforms.